CANCELLATION AND RETURN POLICY

We have a thorough and comprehensive Cancellation and Return Policy. Please read it entirely before placing your order to ensure a smooth and hassle-free shopping experience.

CANCELLATION POLICY

If, unfortunately, you have to cancel/modify an order, please do so within 1-2 hours after placing the order by emailing us all the details at help@thedoristore.com.

  • If you cancel your order before your package has been handed over to the courier service provider, we shall refund you the entire amount.
  • If the order has already been dispatched, no cancellations can be made.
  • We are not liable for any delays in delivery by the courier company/postal authorities, and cancellations cannot be made due to such delays.

RETURN POLICY

Please feel free to get in touch via email/WhatsApp/Instagram if you need any assistance or clarification before making a purchase.

For domestic shipments, returns will only be accepted in the following cases:

  1. Returns are accepted only if the product is received in a damaged or defective condition.
  2. A return request must be raised within 24 hours of receiving the product by emailing help@thedoristore.com with your order ID and necessary information along with clear images of the defect/damage.
  3. The product should be completely unused and unhampered.
  4. All original packaging should be intact, with no damage to either the product or its packaging.
  5. DORI reserves the right to conduct a thorough quality check of the returned product before issuing a credit, processing a refund, or exchanging the product.
  6. Make a video of the product on arrival so we can check if you received a tampered or damaged product.

Returns will NOT be accepted in the following cases:

  • The return request is made outside the specified 24-hour time frame.
  • The product is damaged due to use or mishandling by the customer.
  • The product is damaged due to non-adherence to the wash and care instructions.
  • Customized or tailor-made products that have been made to order (e.g., fall and picot addition).
  • Products with tampered or missing price tags or blouse fabric cut out from the saree.
  • Items that are returned without the original packaging and original bills.
  • Any returned item received by us that does not meet the above conditions will not be accepted and will be returned to the customer at their expense.

DEFECTIVE/DAMAGED PRODUCTS

We take great care to ensure the quality of our products. However, in rare cases where a manufacturing defect or damage is found:

  1. If you receive a defective or damaged product, notify us at help@thedoristore.com within 24 hours of receiving the item, along with pictures of the defect and your order ID.
  2. If you find the package tampered with upon delivery, please do not accept it. Return it to the delivery person and email us immediately.
  3. If a defective product is verified, we will exchange, replace, or refund it as applicable.

EXCHANGE AND REFUND POLICY

  • Customized products (e.g., fall and picot) are not eligible for returns, exchanges, or refunds.
  • If your return request is approved, please ship the product back to us within 7 days at the address provided in the confirmation email.
  • If the return is due to a defect, shipping charges will be borne by us. Please provide the courier receipt via email for reimbursement.
  • We also offer a reverse pickup service, for which an additional fee will apply. Contact help@thedoristore.com for details.
  • Once received, the returned product will undergo a quality check, and only after approval will it be eligible for an exchange, return, or refund.
  • If the product is out of stock, the customer can choose another product or opt for a full refund.
  • Refunds will be processed within 4-7 days after the product is returned and approved.
  • Refunds will be issued to the original mode of payment used during checkout.

For any questions or concerns, feel free to contact us at help@thedoristore.com.

Thank you for shopping with The Dori Store!

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